Product Owner/Product Manager
Internet | San Francisco Bay Area, US
Experienced web product collaborator with demonstrated success managing teams and interacting with clients and users, defining and supporting product strategy, and broad knowledge within web software settings.
• 13 years of professional web software product and project management, development and technical support
• 10+ years experience leading teams delivering customer facing solutions
• Extensive experience with custom software development and web strategy execution.
• Successful delivery of high volume, heavily trafficked web based software applications
Specialties: Community management, business development, product management (Consumer, Social Media, Enterprise), project management, web usability & design, Agile software development, higher education administration, Internet marketing, CRM (customer relationship management) systems, online social networking/community building, change management, business process analysis
2012 - Present
Product Owner / Telmate
Product Owner - Video Communications & Product Design
Director of Product / Seesmic
Acquired by Hootsuite
• Product Manager for desktop, web and mobile platforms for consumer and enterprise
• Managed team of remote engineers and QA (Bucharest, Romania) using agile methodology
Director of Community and Partnerships / Seesmic
- Managed integrations for brands including: Samsung, RedBull, LiveNation, Kodak and Ford.
- Led integrations for partners including: Twitter, Facebook, Google, Tumblr, Salesforce, eBay, Zappos, Yammer, Zendesk, Ning, UserVoice and USA Today.
- Managed team of community managers.
Community Evangelist / Seesmic
Responsible for community management for Seesmic social software products (Desktop, Android, Blackberry, iOS and Web Clients) focusing on customer support, product marketing, social media management, user feedback, and communication.
Vice President, Product and Operations / Embark Corp.
Managed team of product managers responsible for delivery of product specification requirements, user stories and acceptance tests, and led product development strategy and roadmap. Supervised team of directors responsible for the project team delivery and technical support of online modules to higher education institutions, and provide online technical support for both consumer and business users.
Director, Product Management / The Princeton Review
Responsible for driving the product release strategy, defining high-level product requirements, and coordinating interaction with development, client services and directly with clients. Project managed the production and transfer of development requirements to stories using Agile development process that explain customer activities and interactions, and oversee the project development between engineering and testing teams in New York and San Francisco.
Director of Product Operations / The Princeton Review
Managed team of Implementation (project) Managers responsible for the client engagement and operational development of online modules for over 200 higher education clients including specifying goals, strategy, staffing, scheduling and allocation of available resources and ensure on-time and on-budget completion. Responsible for day to day management of technical support - through Implementation Managers and separate Technical Support department - ensuring launch, communication, release training and troubleshooting for both higher education clients and users.
Project Manager - Development / The Princeton Review
Responsible for higher education web applications development projects through the full software development lifecycle from inception to successful deployment. Managed team of web engineers and testers, ensured projects were successfully delivered on-time, within budget, and to product specifications with various product managers.
Manager, Implementation Services / Embark.com
Managed team of developers and testers responsible for operational development of online modules including scheduling project deliverables, milestones and required tasks to ensure on-time and on-budget completion. Established and maintained working relationship with clients both as a project sponsor or escalated point of management for successful project completion
Manager, Data Transfer / Embark.com
Managed team of developers responsible for module development of data transfer from web applications to various university database systems (Peoplesoft, Datatel, SunGard Banner) in various data formats (Electronic Data Exchange – TS-189). Acted as support engineer to client services and sales for potential sales calls as a technical specialist.
Web Developer / Embark.com
Designed and built leading-edge web applications for university admissions market.
Youth Ministries Coordinator / Cameron House